Apprentice Aftersales Advisor
Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).
About the role
Responsibilities include but are not limited to:
· Advise customers about necessary Service / Parts for routine maintenance / repairs
· Answer telephone queries and respond to customers’ needs
· Collect data from customers to facilitate and qualify the customer service or repair requirements
· Prepare repair order documents including pricing up parts required
· Deal with queries and complaints in a professional manner
· Demonstrate consistent good customer service
Working week
Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.00pm.
Skills
Required qualifications
Training & development
· This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
· Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
· Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
About Stoneacre Motor Group
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 70 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.