• Answering incoming telephone calls and responding to customer enquiries.
• Managing shared email inboxes and forwarding communications to the relevant departments.
• Scheduling appointments, site visits, and meetings for managers and operatives.
• Preparing and issuing quotations, invoices, and business correspondence.
• Maintaining accurate customer, supplier, and project records.
• Updating company databases, spreadsheets, and internal systems.
• Assisting with the administration of building and maintenance projects.
• Liaising with customers, contractors, suppliers, and team members to coordinate works.
• Processing purchase orders and supporting procurement activities.
• Organising and maintaining electronic and paper filing systems.
• Assisting with health and safety documentation and compliance records.
• Preparing reports, meeting notes, and project documentation.
• Monitoring project progress and updating stakeholders as required.
• Supporting the finance team with invoice processing and payment administration.
• Producing professional documents using Microsoft Office applications.
• Providing excellent customer service and maintaining strong client relationships.
• Assisting with general office administration and supporting wider business operations.

Training will take place virtually and within the workplace.

Our client is a professional building and property services company specialising in construction, refurbishment, maintenance, and repair works for a wide range of residential and commercial customers. They are committed to delivering high-quality workmanship, excellent customer service, and reliable project delivery. Working closely with clients from initial enquiry through to project completion, they have built a strong reputation for professionalism, attention to detail, and customer satisfaction. This apprenticeship offers the opportunity to join a supportive team and gain valuable experience within a busy and growing business environment.