• To learn and understand legislation relating to Council Tax and Non-Domestic recovery and enforcement
• To progress Council Tax and Non-Domestic Rate debt recovery by making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the customer
• To progress Housing Benefit Overpayments and Sundry Income debt recovery by making a decision on the appropriate course of action in relation to the debt, taking into account the individual circumstances of the customer
• Deal with all recovery correspondence from the reminder stage onwards
• Deal with debt recovery enquiries on the telephone as required
• Make outbound telephone calls to customers to obtain payment where bills/invoices have not been paid on time
• Process and monitor arrangements, attachments to benefits and attachments to earnings, taking the appropriate action where necessary
• Review reports to ensure unpaid debts are progressed through the recovery process
• Review customers' income and expenditure to agree on affordable repayment plans
• To take the necessary action to trace debtors who have left with no forwarding address and update accounts as appropriate. Where necessary, arrange for any write-off action to be processed
• To carry out the appropriate checks with regard to cases that will be sent to Enforcement or Collection Agents
• To deal with cases returned from Enforcement or Collection agents
• Liaise with other sections of the council, enforcement/collection agents and other outside bodies as required
• Take the appropriate action to prepare court cases for Housing Benefit Overpayment and Sundry Income debts
• Have a working knowledge of the computer systems and be aware of the impact the inputting of information has on customer accounts
• Adapt to new methods, techniques and procedures as they are introduced
• Any other appropriate duties as and when required

Monthly online workshops hosted by the training provider.

Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.