Key Responsibilities

• Provide IT support to clients by phone, email, remote support tools and in person.
• Troubleshoot hardware, software, Microsoft 365 and connectivity issues.
• Set up and maintain computers, applications, user accounts and access permissions.
• Assist with maintaining networks, servers, cloud services and IT infrastructure.
• Support system monitoring, software updates, backups and security checks.
• Record support tickets, document solutions and escalate complex issues.
• Provide clear, friendly technical guidance to clients and colleagues.
• Learn to use automation and AI tools responsibly to improve IT support processes.
• Complete apprenticeship training and apply new knowledge in the workplace.

What We’re Looking For

• A genuine interest in IT and a desire to develop technical skills.
• A logical approach to problem-solving and troubleshooting.
• Good communication skills and a friendly, customer-focused attitude.
• Enthusiasm for learning about systems, networking, cloud technology and cyber security.
• A proactive attitude, willingness to learn and ability to work as part of a team.
• Commitment to completing the Level 4 CompTIA Certified
• Systems Engineer apprenticeship with Leep Talent.

Level 4 Network Engineer Apprenticeship Standard.
You will receive full training and support from the Leep Apprenticeship team to increase your skills.

• Pension scheme
• Professional training and certification opportunities
• Occasional work-from-home flexibility
• Extra day off for your birthday

Proactive Managed IT Support, Cloud Services and Cyber Security, designed for you. One supplier, one call. Consider it done.