• You’ll work with teams across Retail Banking to improve customer journeys, strengthen digital banking and help make everyday banking simpler.
• You could support the Products and Propositions Teams, help review customer feedback and complaints, analyse trends in data, and turn complex information into clear recommendations.
• You’ll work with colleagues across customer, product and delivery teams to understand what needs to change and help shape practical solutions.
• You may also contribute to presentations for senior leaders and support projects linked to service, growth and customer experience.

You’ll build your knowledge of retail banking through structured training, mentoring and four placements linked to HSBC UK’s strategic priorities. Alongside your BSc (Hons) in Applied Retail and Commercial Banking with the University of Exeter, you’ll learn how customer journeys work across channels, products and propositions, and how data, risk and leadership shape better outcomes. As the programme progresses, you’ll deepen your understanding of customer support, people leadership, risk management and product or project management. You’ll also strengthen your ability to turn insight into action in a fast-moving, customer-focused environment. By the end, you’ll have a rounded view of the retail bank and the skills to build a long-term career in it.

HSBC offers a range of benefits to support employees’ health, financial well-being and everyday needs. Depending on eligibility, these may include healthcare support, a workplace pension, life assurance and income protection. Employees can also access additional benefits and wellbeing resources, with further details available through HSBC’s internal benefits platforms.

HSBC is one of the largest banking and financial services organisations in the world, serving over 40 million customers globally. We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and helping people fulfil their hopes and ambitions. To help achieve this, we want to recruit talented individuals from all walks of life who share our vision. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants. At HSBC Group we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements, please discuss this with the recruitment team in the early stages of the application process. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Group is committed to being an inclusive employer and encourages applications from all suitably qualified applicants.