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Insurance Apprenticeship Programme

HOWDEN UK GROUP LIMITED · WISER ACADEMY LIMITED
Location
Croydon
Postcode
CR0 6BA
Salary
£23,000 a year
Duration
1 Year 6 Months
Hours per week
37.5h
Positions available
1
Level
Level 3 – Advanced
Qualification
Insurance practitioner (level 3)
Start date
13 September 2027
Application deadline
13 November 2026
Posted
9 October 2026
Vacancy reference
2000058393
Disability Confident
✓ Yes

Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).

About the role

  • Learn the foundations of commercial insurance and how an Account Handler supports clients. 
  • Draft clear and professional email correspondence for clients and insurers. 
  • Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.   
  • Help gather and share the information needed to manage policies and support client requests. 
  • Support with maintaining accurate and up-to-date client records.  
  • Build long-term relationships and provide excellent customer service.   
  • Learn how amendments to insurance policies are managed as well as the policy renewals process.   

Working week

Monday to Friday, 9.00am to 5:30pm.

Skills

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsNumber skillsLogicalTeam workingPatience

Required qualifications

Essential
GCSE · English · Grade 4
Essential
GCSE · Maths · Grade 4

Training & development

Future prospects

Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you'll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.

About HOWDEN UK GROUP LIMITED

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.  
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. 

Website
www.howdengroup.com/uk-en