As a PMO Support Administrator Apprentice, you will work closely with the PMO Analyst teams and the Delivery Operations Manager to support administrative activities in line with defined policies, procedures and best practices. Alongside your day-to-day role, you will complete a Level 3 Business Administrator Apprenticeship, with dedicated learning time provided to support your development.

Key responsibilities include:

• Supporting the PMO Analyst teams and the Delivery Operations Manager with administration, record-keeping and reporting activities
• Learning and supporting project tracking processes within PSA tools (currently Changepoint)
• Assisting with user set-up and maintenance using HR and recruitment data
• Supporting project setup activities and maintaining accurate project records
• Assisting with project administration, monitoring and reporting
• Creating, tracking and managing customer purchase order spend
• Supporting the maintenance of accurate time, burn and status reporting
• Assisting with resource planning activities where no Project Manager is allocated
• Updating systems with planned absences, including holidays and training
• Assisting with invoicing processes, billing milestone tracking and customer timesheet management
• Supporting the collation and validation of timesheet information
• Monitoring customer portals for purchase orders and escalating where appropriate
• Assisting with the creation of draft invoices and rechargeable expense invoicing
• Producing reports and management information for stakeholders
• Supporting onboarding and offboarding activities for resources and maintaining accurate master data
• Managing and prioritising the PMO mailbox
• Organising meetings and documenting minutes/actions
• Supporting the production of project and resource reporting
• Assisting with maintenance of the PMO SharePoint and Teams sites
• Contributing ideas for continuous improvement and process efficiency

During the apprenticeship, the successful candidate will also develop skills in:

• Communication and stakeholder management
• Business processes and operations
• Data handling and reporting
• Time management and organisation
• Problem-solving and continuous improvement
• Professional behaviours and workplace collaboration

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