To be trained to answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.

To use own initiative and problem-solving skills to deal with enquiries via a range of communication methods including face to face, telephone, and email.

To be first point of contact for the public and other service users that have made enquiries or requests for services and to ensure they are received and recorded correctly.

To work as part of a team to handle difficult or sensitive issues and customer complaints effectively.

To communicate effectively with customers and take responsibility for keeping accurate and up to date records in accordance with appropriate standards, procedures and quality management systems of the service.

Face to face workshops every month on the work premises.

Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.