• Answering telephone and email enquiries and directing them to the appropriate department.
• Providing excellent customer service to clients, suppliers, and members of the public.
• Maintaining accurate customer and company records using internal systems.
• Preparing quotations, reports, letters, and business documents.
• Supporting the scheduling and coordination of waste collection and operational activities.
• Processing invoices, purchase orders, and other administrative paperwork.
• Updating spreadsheets, databases, and company management systems.
• Filing, scanning, and archiving documentation in line with company procedures.
• Assisting with compliance and health & safety administration.
• Managing incoming and outgoing post and deliveries.
• Supporting the team with data entry and producing management reports.
• Coordinating meetings, preparing agendas, and taking meeting notes when required.
• Monitoring shared inboxes and ensuring enquiries are responded to promptly.
• Working with different departments to ensure smooth day-to-day business operations.
• Developing knowledge of business administration processes while working towards a level 3 qualification.

Ignite Sport will deliver the training virtually and in the workplace.

Our client, MCS Waste Group, is a professional waste management and recycling company providing reliable waste collection, recycling, skip hire, and environmental services to commercial and domestic customers. Operating across a range of sectors, the business is committed to delivering efficient, sustainable waste solutions while maintaining excellent customer service and supporting environmentally responsible waste disposal practices.

As a growing and customer-focused organisation, our client offers a fast-paced working environment where apprentices can gain valuable experience in business administration, customer communications, operational support, and office management while developing skills that are transferable across many industries.