Finance
Insurance Apprenticeship Programme 2027 - Commercial Insurance Account Handler
Howden
Location
Croydon
Salary
£23,000 per year
Duration
18 months
Hours per week
37.5h
Positions available
1
Level
Level 3 – Advanced
Qualification
Level 3
Start date
1 September 2027
Application deadline
13 November 2026
Vacancy reference
R0019696
Minimum grades
GCSE English grade C/4, GCSE Maths grade C/4
Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).
About the role
Join Howden's Commercial Insurance Apprenticeship Programme as an Insurance Account Handler. You'll work in the Commercial & Schemes division helping organisations find the right insurance to protect themselves from risks. During the 18-month development programme, you'll learn the foundations of commercial insurance, draft professional correspondence, build client relationships, manage policy amendments and renewals, and provide excellent customer service. You'll start with a structured induction and gradually take on more responsibility working alongside experienced colleagues.
Requirements
Must have full and unrestricted right to work in the UK. Must have lived permanently in the UK for the last 3 years. Must have achieved grade C/4 in GCSE English and Maths. Must not already hold a qualification that significantly overlaps with the apprenticeship content. No insurance experience needed. Must be a confident communicator, able to build positive relationships, organised, attentive to detail, proactive, and willing to learn.
Working week
Expected to work in the office at least 4 days per week. Must live within commutable distance to Croydon office.
Skills
client relationship managementcommunicationattention to detailorganisationproblem solvingresilienceprofessional writingcustomer service
Required qualifications
Essential
GCSE · English · Grade C/4
Essential
GCSE · Maths · Grade C/4
Essential
Apprenticeship · Level 3 Insurance
Training & development
18-month structured development programme including: learning foundations of commercial insurance, drafting professional email correspondence, building confidence in client and insurer communication, gathering and managing policy information, maintaining client records, understanding policy amendments and renewals processes, and developing professional skills and confidence.
Future prospects
Upon completion, you will be a qualified Insurance Account Handler with professional insurance qualifications, experience managing commercial insurance clients, developed technical knowledge, and established relationships in the insurance industry.
Company benefits
£23,000 salary and generous pension scheme. Fully funded professional qualifications relevant to your role. Structured learning and development through 18-month apprenticeship programme. 25 days' annual leave plus bank holidays. Access to discounted personal health policies, wellbeing support, and employee benefits. Reasonable adjustments available including flexible hours and hybrid working where applicable. Employee-owned business with focus on collaboration and development.
Things to consider
You can only apply to one apprenticeship programme for the 2027 intake. Duplicate applications will not be considered. You must be willing to work in office at least 4 days per week and live within commutable distance to Croydon. Application involves multiple stages: online form, gamified assessment, pre-recorded video interview, and in-person assessment centre with travel costs covered.
About Howden
Howden is a global insurance group with employee ownership at its heart, comprising 24,000 employees spanning over 56 countries. The company is united by shared passion and a no-limits mindset, with strength in its ability to collaborate as a powerful international team. Known for distinctive culture focused on work-life balance, career progression, sustainability, and volunteering.
Website
www.howden.com