• Answering incoming telephone calls and directing enquiries to the appropriate team.
• Responding to customer emails and providing updates on deliveries and collections.
• Inputting and maintaining accurate customer and job records on company systems.
• Assisting with booking transport jobs and scheduling deliveries.
• Supporting the planning team with driver and vehicle administration.
• Preparing transport documentation, delivery notes, and customer paperwork.
• Updating spreadsheets and internal databases with operational information.
• Liaising with customers, drivers, suppliers, and colleagues to support daily operations.
• Monitoring inboxes and ensuring enquiries are dealt with promptly.
• Filing and managing electronic and paper-based documents.
• Assisting with invoicing, purchase orders, and general finance administration.
• Producing reports, letters, and business correspondence using Microsoft Office applications.
• Tracking job progress and updating customers on delivery schedules.
• Supporting compliance administration, including vehicle and driver records.
• Maintaining high levels of customer service and professionalism at all times.
• Assisting with general office administration and ad hoc business support tasks.

The training will be offered virtually and within the workplace.

Our client is a trusted haulage and logistics provider, delivering reliable transportation solutions for customers across the UK. With a strong reputation for efficiency, professionalism, and customer service, they support businesses with the safe and timely movement of goods. Their experienced team is committed to maintaining high standards and building long-term relationships with clients, making this an excellent environment for an aspiring Business Administrator to develop valuable skills and gain industry experience.