As a School Administrator Apprentice at Oasis Academy Parkwood, you will play an important role in supporting the smooth and efficient running of the school’s administrative services. This apprenticeship offers a fantastic opportunity to gain hands-on experience in a busy educational environment while working towards a nationally recognised qualification. You will receive full training, guidance, and mentorship to help you develop strong skills in business administration.

Main Duties & Responsibilities

Reception & Front-of-House

• Act as the first point of contact for all visitors, providing a warm, professional welcome
• Support students at reception and respond to their queries
• Manage a fast-paced reception area, multitasking effectively between duties
• Handle telephone and in-person enquiries, directing staff, parents, pupils, and visitors to the correct information
• Manage challenging conversations calmly and professionally
• Issue visitor badges and ensure all safeguarding and security procedures are followed
• Ensure visitors are met and escorted appropriately unless authorised to move independently

Administrative Support

• Maintain a tidy, organised reception and office environment
• Support parents with ParentPay and Bromcom/MCAS queries
• Complete word processing, data entry, and general administrative tasks as required
• Assist with photocopying, printing, laminating, filing, and preparing documents
• Collate and distribute information to parents/carers, staff, and students
• Handle incoming and outgoing post, including franking and sorting
• Provide refreshments to visitors when needed

Communication & Events

• Make telephone calls to parents and carers as required
• Send text messages and emails to parents/carers
• Support with Academy events such as parents’ evenings and open evenings
• Act as a key contact for staff regarding daily Academy events

Additional Duties

• Supervise students when required
• Always maintain confidentiality
• Carry out any other reasonable duties as directed by the Line Manager

General Expectations

• Promote and uphold a safe environment for children and follow all safeguarding procedures
• Maintain professional competence by engaging in training and development
• Attend Academy training days and participate in performance management processes
• Work within the policies, ethos, and aims of the Academy
• Be flexible to support Academy functions, including occasional extracurricular activities
• Responsibilities may vary over time while remaining within the scope of the role

Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 School Administration qualification (All learning is delivered online/ remote). 

Training Provider: LMP Education (rated 1st best UK training provider).

You will be enrolled onto the Level 3 School Administrator Apprenticeship delivered by LMP Education.

Training includes:

• On-the-job learning
• Coursework and online modules
• Regular reviews every 6–8 weeks with your line manager and tutor upon completion.
• You will achieve a nationally recognised level 3 qualification in school administration

Everyone at Oasis Academy Parkwood will have the opportunity to flourish in all areas of life in an enthusiastic, enriching and secure community environment where all are respected and valued. Oasis Academy Parkwood is driven by a powerful ethos which aspires to treat everyone inclusively and recognises the importance of a holistic approach to education. As well as continuing to build a strong school and deliver a first-class education, it is also our desire to build a strong community, recognising that educational needs to not exist in isolation from the needs of the whole person. “It takes a whole village to educate a child.” This African saying reflects the importance of the whole community in educating our children. Support goes beyond the classroom and beyond the academy gate. Parents, carers, families and other members of the community are invited to be involved in the life of our academy.