Qualification and Support of new accounts:

• Telesales qualification of new prospects.
• Profiling of the new customers based on size, vertical market and buying behaviour.
• Documenting required information and actions taken in CRM.
• Assisting sales with making appointments with customers where appropriate.
• Support credit checks for new customers prior to submitting quotations, in line with management policy.
• Provide quotes to customers/prospects within your portfolio.
• Handle customer commercial questions (technical, pricing, invoices, consulting).
• Identify new business opportunities.
• Qualify all new sales leads received from a region/group.

Portfolio Management:

• Plan specific activities to ensure realisation of the sales targets.
• Continuously monitor own performance against CRM KPI’s.
• Identify cross-selling opportunities and communicate the same to the corresponding department.
• Identify and capitalise on new opportunities.
• Review and update customer tariffs as and when necessary to protect profitability.
• Ensure SOP’s being in place to safeguard correct customer handling and business execution by operations.
• Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in CRM.
• Provide complete and timely information regarding new business to concerned parties within the network.
• Identify and act on external marketing opportunities.
• Complete and maintain all available G-Campus or other training modules relevant to your sales function.

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off the job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Internal training in 1st 12 months:

• Induction to GEODIS Freight Forwarding.
• Global Sales Process (GSP).
• Selling skills – telesales.
• CRM.
• Knowledge of GEODIS Freight Forwarding’s products and service building blocks.
• GEODIS Freight Forwarding customer classification and segmentation criteria.
• Communication skills.
• Communication & negotiation skills.  

GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world.