IT Cloud Support Apprentice
Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).
About the role
- Provide first-line support for IT issues and service requests via the central helpdesk
- Install, configure, and maintain hardware, software, and network systems
- Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations
- Set up new users, manage accounts, and remove access when staff or students leave
- Support the maintenance and repair of IT equipment, printers, and classroom devices
- Assist with routine system backups and ensure network stability across the school
- Provide technical assistance for audio-visual equipment and school events
- Contribute to IT projects and upgrades across the Trust
- Support cybersecurity awareness and promote safe digital practices among staff and students
- Uphold safeguarding responsibilities and maintain confidentiality at all times
Working week
Monday to Thursday 8am – 4pm, early finish on Friday 3:30pm.
Skills
Required qualifications
Training & development
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.
Upon successful completion of the apprenticeship, there may be opportunities for full time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
Things to consider
Need to be a car driver and have access to your own vehicle.
About INSPIRE ATA LIMITED
We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Dereham Neatherd High School for your apprenticeship.