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Insurance Claims Apprenticeship Programme

HOWDEN UK GROUP LIMITED · WISER ACADEMY LIMITED
Location
Birmingham
Postcode
B3 2RT
Salary
£23,000 a year
Duration
1 Year 6 Months
Hours per week
37.5h
Positions available
1
Level
Level 3 – Advanced
Qualification
Insurance practitioner (level 3)
Start date
13 September 2027
Application deadline
13 November 2026
Posted
9 October 2026
Vacancy reference
2000058477
Disability Confident
✓ Yes

Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).

About the role

  • Support Claims Handlers and Executives by gathering information from clients about their claims.
  • Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
  • Learn how to handle calls with clients and deliver excellent customer service. 
  • Support the team with following up with clients and insurers to keep claims moving.
  • Help prepare reports and analyse data.

Working week

Monday to Friday, 9.00am to 5:30pm.

Skills

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalTeam workingInitiativeNon judgementalPatience

Required qualifications

Essential
GCSE · English · Grade 4
Essential
GCSE · Maths · Grade 4

Training & development

Future prospects

Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you'll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.

About HOWDEN UK GROUP LIMITED

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.  
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. 

Website
www.howdengroupholdings.com/
If this one works out

This role is in Birmingham. If you'd be moving for it, a room in a shared house there typically runs £500–£750 a month.

What rent could you afford on £23,000?Moving to BirminghamRenting at 18