• Provide first-line IT support to staff and users, under guidance
• Assist in setting up and maintaining Windows 11 devices
• Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
• Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
• Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
• Support software installations, patching, and troubleshooting
• Assist with setting up user accounts, email, and permissions
• Document issues and solutions in the IT support system
• Visit local sites (as required) to support hardware or connectivity needs

• Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team
• Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects

• Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

• Hands-on experience in a supportive IT environment
• Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
• Travel expense reimbursement for work-related travel

UK-based provider of managed IT support, cloud solutions, and cybersecurity services for small to medium-sized businesses. The organisation focuses on proactive support, helping clients maintain reliable systems, improve security, and scale their IT infrastructure efficiently.