• Provide administrative support to the sales, operations and customer service teams
• Process customer orders and ensure information is accurately recorded
• Liaise with clients, suppliers and manufacturers regarding orders and deliveries
• Respond to telephone and email enquiries in a professional manner
• Prepare quotations, order confirmations and business correspondence
• Maintain customer records, databases and filing systems
• Track orders and update customers on progress and delivery timescales
• Support stock control and inventory administration
• Assist with invoicing and purchase order administration
• Manage shared inboxes and distribute enquiries to the appropriate team members
• Coordinate meetings, appointments and team schedules
• Support marketing and promotional activities where required
• Produce reports, spreadsheets and administrative documents
• Ensure accurate record-keeping across internal systems
• Build strong relationships with customers and suppliers
• Provide general office administration to support the smooth running of the business
• Assist with project coordination and client accounts
• Work towards achieving the Level 3 Business Administrator Apprenticeship qualification

Training completed online and in the workplace.

Our client is a well-established supplier of promotional merchandise and branded products, helping organisations strengthen their brand visibility through high-quality, customised solutions. They work with businesses across a wide range of sectors, managing projects from initial enquiry through to production and delivery. Known for their customer-focused approach, creativity and attention to detail, they offer a fast-paced and supportive working environment where apprentices can gain valuable experience in administration, customer service, sales support and business operations.