Customer Service and Account Support

• Handle customer enquiries professionally and efficiently via telephone and email
• Respond to incoming calls and emails from customers and internal colleagues, ensuring enquiries are directed to the appropriate person and followed up where necessary
• Maintain accurate and up-to-date customer information, sales leads and activity records within the company's CRM systems
• Work closely with Account Managers, Account Coordinators and the Operations Team to deliver a consistently high level of service to strategic account customers
• Assist with the administration of job sheets, works orders and remedial works for clients
• Review service reports and documentation submitted by field engineers, checking worksheets for accuracy, completeness and attention to detail
• Assist with arranging remedial works and preparing quotations following service visits, under the guidance of experienced colleagues

Sales and Business Development Support

• Support Account Managers and Business Development Managers in identifying opportunities to develop existing customer relationships and generate new business
• Assist with preparing sales campaigns and targeted marketing activities, including lead generation initiatives
• Identify suitable target companies and prospective contacts to support business development activities
• Help develop and maintain prospect databases and accurate records of sales opportunities
• Assist with outbound telephone calls and email campaigns to existing and prospective customers
• Promote relevant company services to customers and prospects, developing product and service knowledge over time
• Follow up on marketing campaigns and customer enquiries to help identify and progress potential sales opportunities
• Support the preparation of targeted customer communications and sales materials
• Assist with tracking campaign responses, recording outcomes and monitoring opportunities generated
• Work with the Marketing Team to support and improve the effectiveness of sales and marketing campaigns
• Assist with the organisation of customer events, networking activities and engagement initiatives

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying

• ISALES ACADEMY LTD

The company specialises in designing, installing, commissioning and maintaining tailored, modern and effective electronic fire and security systems.

With a strong focus on providing a personal and customised service, the business takes the time to understand each customer's needs, offering expert advice and recommending the most appropriate solutions. From installation with minimal disruption to high-quality maintenance, support and ongoing assistance, the company is committed to delivering excellent customer service and building long-term customer relationships.