Finance

Customer Service Apprenticeship

JPMorgan Chase

Salary

Competitive

Level

Level 2 – Intermediate

Qualification

Level 4

Disability Confident

✓ Yes

Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).

About the role

Develop fundamental customer service skills for financial services as you learn from and work alongside experts in the retail finance sector. You will cultivate your customer service skill set and learn its principles through classroom study and hands-on application. Upon conclusion of this program, you will be positioned to earn a valuable, industry-recognised qualification.

Requirements

Team players who are lifelong learners, equipped with a growth mindset and a drive to deliver first-class service to customers and clients. Strong critical-thinking, problem-solving, and multi-tasking skills. Ability to listen, empathize, and provide a high level of customer service.

Skills

Customer serviceCritical thinkingProblem-solvingMulti-taskingListeningEmpathy

Training & development

You will have a dedicated study/development day each week. Your qualification will be administered through our external trainer, which is partnered with our internal training team to ensure you have the best chance of success.

Future prospects

Earn industry-recognised qualifications following successful completion of the apprenticeship. Upon successful completion of the program, you could be offered a full-time position within the business.

About JPMorgan Chase

JPMorgan Chase & Co. is a leading financial services company offering a variety of career paths and opportunities to learn and grow.

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