• Assist technical staff with system upgrades, migrations, implementations, and improvement projects.
• Assist with data collection and analysis to support project decisions.
• Assist with the testing and implementation of new IT systems, applications, and technology.
• Support the day-to-day operation of business systems, applications, servers, networks and software platforms
• Maintain accurate technical documentation, system records, procedures, and user guides
• Assist with testing, scripting, automation, or basic software development tasks where appropriate.
• Develop practical experience of supported Windows environments and gain awareness of macOS, Linux, networking, cloud services and audio-visual technologies used within NDM
• Provide a helpful, professional and customer-focused service to colleagues, seeking guidance when a request is outside your level of knowledge or authority.
• Any additional tasks that fall within your competency as directed
• Participate in and support the public engagement and widening access activities of the Department and the University. This is anticipated to be not more than 2 days per year.
• Undertake mandatory training as required by the University, Division and Department. The specific list of training courses may change from time-to-time, in response to both legal and internal university requirements.

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