Software Developer Apprentice (The Dispute Service LTD)
About the role
PRINCIPAL RESPONSIBILITIES:
Business Operations Support:
- Povide tech support to the Head of Salesforce Delivery and wider tech team
- Assist in ticket solving and ongoing Salesforce issues
- Support the delivery of operational priorities projects in technology
- Help track actions, risks, and deliverables to ensure effective follow-up and completion
- Data, Reporting and Analysis
- Support the preparation of reports, dashboards, and operational updates
- Assist in gathering and maintaining data to support business decision-making
- Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support:
- Support communication between teams, ensuring information is shared clearly and efficiently
- Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
- Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets
Administrative and Process Support:
- Provide general administrative support including document management, record keeping, and coordination tasks
- Support the development and improvement of internal processes and procedures
- Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities:
- Complete all requirements of the Software Developer apprenticeship programme
- Attend and actively participate in training sessions, workshops, and reviews with the training provider
- Maintain a portfolio of evidence demonstrating learning and development
- Apply learning in the workplace to develop competence in Software Developing
- Take responsibility for personal development and progression throughout the apprenticeship
TRAINING AND DEVELOPMENT:
- Undertake a Level 4 Software Developer Apprenticeship (or equivalent)
- Receive a minimum of 20% off-the-job training, including study time, workshops, and learning activities
- Be supported by a dedicated line manager and apprenticeship provider
- Participate in regular progress reviews and feedback sessions
- Develop core competencies in communication, organisation, problem-solving, and tech processes
TDS Values:
Must be able to identify with the aims and objectives of TDS including TDS’s Values:
- Customer Excellence
- Teamwork
- Making a difference
- Fairness
- Equal Opportunities
Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.
Working week
Days and shifts to be confirmed.
Skills
Required qualifications
Training & development
Firebrand’s sector leading Software Developer (L4SD) Apprenticeship Programme develops apprentices to become competent software developers, working across the front-end, logic and data layers.
Apprentices develop a deeper understanding of key software development processes and practices allowing operation at all stages of the software development lifecycle, including design, development, testing, deployment, and maintenance.
The apprentice will learn advanced programming skills, including object-oriented concepts, use of automated testing tools and secure development principles and practices in order to develop high-quality and secure software.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Software Developer apprenticeship:
- BCS Level 4 Diploma in Software Development Methodologies
CertNexus Cyber Secure Coder - Industry recognised certification in one of Java, Python or C#
Key areas covered are:
- Software Development Lifecycles
- Effective Team Working
- Problem Solving
- Logic and data structures
- Sorting & Searching algorithms
- Critical sections and race conditions
- Relational and non-relational databases
- Software designs and functional or technical specifications
- Software testing frameworks and methodologies
Career Development:
This role is designed to provide a foundation for a career within TDS. Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation.
Things to consider
APPRENTICESHIP REQUIREMENTS:
- A Levels in English, Mathematics (essential), and Computer Science and/or Information Technology (essential). For candidates who have completed A Levels: A minimum grade B is required, with grade A in Mathematics and Computer Science preferred. For candidates currently studying A Levels: Predicted grades will be considered.
- The candidate will have to demonstrate good logical and aptitude during the interview process
- Must meet eligibility criteria for apprenticeship funding
- Commitment to completing the full apprenticeship programme
- Willingness to dedicate time to study and development
About THE DISPUTE SERVICE LIMITED
We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice.
This role sits within the Head of Salesforce delivery and will support the existing BAU team and inhouse Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.
Alongside your day-to-day role, you will work towards a recognised Level 4 Software Developer Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in IT.
You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.
The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”