Finance
Insurance Claims Apprenticeship Programme 2027
Howden
Location
Birmingham
Salary
£23,000 per year
Duration
18 months
Hours per week
40h
Positions available
1
Level
Level 3 – Advanced
Qualification
Level 3
Start date
1 September 2027
Application deadline
13 November 2026
Vacancy reference
R0019700
Minimum grades
GCSE English and Maths grade C/4
Disability Confident
✓ Yes
Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).
About the role
Join Howden's Claims team as an apprentice and support Claims Handlers and Executives by gathering information from clients about their claims. You will gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims. You'll learn how to handle calls with clients and deliver excellent customer service, support the team with following up with clients and insurers to keep claims moving, and help prepare reports and analyse data. You'll work in a permanent role while completing an 18-month development programme designed to develop your technical knowledge, professional skills and confidence.
Requirements
Have the full and unrestricted right to work in the UK. Have lived permanently in the UK for the last 3 years. Have achieved a grade C/4 in GCSE English and Maths. Not already hold a qualification that significantly overlaps with the content of this apprenticeship. Be confident communicating with a wide range of people, including over the phone. Be organised and able to manage multiple tasks effectively. Enjoy building positive relationships and delivering great customer service. Be a keen problem solver with attention to detail. Be curious and motivated to learn and grow your career in insurance. Be able to stay calm and positive when faced with challenging situations.
Working week
Expected to work in the office at least 4 days per week. Must live within a commutable distance.
Skills
Customer serviceCommunicationProblem solvingAttention to detailData analysisMulti-taskingRelationship buildingReport writing
Required qualifications
Essential
GCSE · English · Grade 4
Essential
GCSE · Maths · Grade 4
Essential
Apprenticeship · Insurance · Grade Level 3
Training & development
You will begin with a structured induction before joining our Claims team. During the 18-month apprenticeship development programme, you will work alongside experienced colleagues and gradually take on more responsibility. You will support Claims Handlers and Executives, gain hands-on experience learning how insurance policies work, learn how to handle client calls, support team follow-ups with clients and insurers, and help prepare reports and analyse data.
Future prospects
Completing the Level 3 Insurance apprenticeship qualification. You will develop technical knowledge of insurance claims, professional skills in customer service and communication, and confidence to progress your career in the insurance industry.
Company benefits
£23,000 salary and a generous pension scheme. Completing fully funded professional qualifications relevant for your role. Structured learning and development through the 18-month apprenticeship development programme. 25 days' annual leave, plus bank holidays. Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products. Reasonable adjustments available including flexible hours and hybrid working where applicable.
About Howden
Howden is a global insurance group with employee ownership at its heart. Together, they have pushed the boundaries of insurance. United by a shared passion and no-limits mindset, their strength lies in their ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for their culture, which sets them apart.
Website
www.howden.comIf this one works out
This role is in Birmingham. If you'd be moving for it, a room in a shared house there typically runs £500–£750 a month.