AI Automation Practitioner Apprenticeship
About the role
- Providing first-line and second-line IT support to users and customers
- Troubleshooting hardware, software, Microsoft 365, and network issues
- Supporting Microsoft 365 environments including Teams, SharePoint, Exchange Online, and Entra ID
- Assisting with endpoint management and device support
- Helping clients adopt new tools such as Microsoft Copilot and automation platform
- Assisting with onboarding, user training, and technical documentation
- Supporting projects involving digital transformation, cloud services, and AI-enabled solutions
- Support the deployment and configuration of AI-enabled tools (e.g. Microsoft Copilot, Power Platform)
- Drive user adoption of AI tools through training, guidance, and best practice
- Identify opportunities for automation and operational efficiency
- Assist in designing and testing AI-driven workflows and solutions
Working week
Monday - Friday, 9am-5:30pm.
Skills
Required qualifications
Training & development
Enroling on our AI for Business Automation apprenticeship prepares you to support real operational improvements by identifying inefficiencies and helping implement smarter, AI-enabled solutions.
In this role, you’ll work across the automation life cycle, reviewing processes, spotting opportunities for improvement, and supporting the design and implementation of solutions that deliver clear business value. You’ll use AI and low/no-code tools to streamline workflows, reduce manual tasks, and improve consistency.
The role can exist within central teams or departments such as finance, HR, customer service, or IT, supporting the shift from manual processes to more efficient ways of working.
This apprenticeship programme will provide you with everything you need to launch and develop your career in AI and Automation. Afterwards, we’ll support you to take the next steps, including further training and progression opportunities.
Company benefits
This apprenticeship offers exposure to:
- Microsoft 365 and Modern Workplace technologies
- AI tools such as Microsoft Copilot
- Cloud services and endpoint management
- Managed print and client support environments
About INTEGRATED OFFICE SYSTEMS LTD
For more than three decades, IOS has been dedicated to helping businesses achieve success. We excel in enhancing business operations through our bespoke managed services and state-of-the-art technology. By collaborating closely with our clients, we gain a deep understanding of their unique requirements and tailor our solutions to support their goals and drive their growth.