What you'll do Customer Excellence:

Customer complaints & claims management:

• Customer interaction and ad-hoc analysis during inbound emails monitoring cases managed in GBS+ (Shared Service Centre)
• Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc.)
• Help drive improvements in the team’s performance
• Accurate allocation of error reason codes
• Using analysis and insight, highlight key trends and possible improvements
• Work within company practice/guidelines and compliance
• Integration within a collaborative team with passion & experience
• Opportunity to work independently, while provided with the necessary team support

Logistics:

• SAP support for Logistics Operational Fundamentals (Rework, Purchase orders etc)
• Electronic Data Interface (EDI) management
• Monitoring/Reporting on Key Supply Chain Metrics

SKP Professional:

• Returns Management / Urgent shipment coordination

Demand Planning:

• Support in Demand reviews – PowerBI/MS office
• Out of stock report managements
• Supporting the Project Implementation Manager in all the steps of project
• Managing product lifecycle in the SAP

• Supply Chain Leadership Professional (integrated degree) Level 6 (Degree with honours) Apprenticeship Standard
• One study day at university per week