• To assist with the efficient operation of all functions associated with the document management system – scanning, indexing, storage, disposal and dispatch of documents.
• To assist in the secure opening of post.
• To prepare and batch all incoming Revenues and Benefits correspondence in preparation for scanning and indexing.
• To record and return all original documents to their owners.
• To refer any suspect documents to the Corporate Fraud Team.
• To collect and distribute mail and dispatch documents, bills, notifications and statements etc. produced daily.
• To assist with any other clerical duties when necessary, including creditors and postal remittances.
• Ensure that all procedures are carried out and information given to the public is in accordance with current legislation, regulations and council policy, with particular emphasis on customer care.
• Actively contribute towards the requirements, standards and targets laid down by the Corporate Plan and the Service Business Plan.
• To ensure that any matters restricting the quality of service provided are reported to Senior OfficersTo ensure that information is secure at all times.
• Ensure compliance with Health & Safety policies and Data Protection and Freedom of Information Act principles.
• To fulfil upon request any task reasonably requested of him / her and falling within the range of his / her expertise.

We are a local government employer who supports the local community.