Software Support Technician Apprentice
About the role
- Providing first-line support to software users via telephone, email and remote screenshare
- Assisting customers with software queries and troubleshooting issues
- Logging and tracking support requests
- Testing new software features and updates
- Assisting with customer on boarding and training activities
- Maintaining customer records and documentation
- Learning about database systems, cloud technologies and business processes
- Working closely with our development and support teams
Working week
Full-time. Typically: Monday to Thursday, 9:00am to 5:30pm. Friday, 9:00am to 5:00pm.
Skills
Required qualifications
Training & development
Successful completion of the apprenticeship could lead to a permanent role as a Software Support Technician within the business. As you gain experience and develop your skills, there may be opportunities to progress into Senior Software Support or Software Implementation roles, taking on greater responsibility for customer onboarding, training, and software deployments. We are committed to investing in our team and supporting career development through ongoing training and hands-on experience.
About NOYANTIS LIMITED
Noyantis is a UK-based software company based in Nottinghamshire. We've been designing, building and supporting business-critical applications for over 30 years — three decades of watching technology change while the fundamentals of good software don't.
We design, develop and support innovative software solutions that combine powerful functionality with intuitive user experiences. From configurable off-the-shelf platforms to fully bespoke development projects, we help organisations embrace digital transformation and respond quickly to changing business needs.
With a proven track record of delivering reliable, scalable software, we are committed to building long-term partnerships and providing technology that drives operational efficiency, customer satisfaction and sustainable growth.