Key Responsibilities

AI & Automation

• Identify repetitive, manual and time-consuming business processes that could benefit from automation
• Work with colleagues to understand existing processes and identify opportunities for improvement
• Map current processes and design more efficient automated workflows
• Configure and develop automation solutions using platforms such as Microsoft Power Automate, Zapier and other low-code/no-code tools
• Explore practical applications of generative AI and AI assistants across the business
• Develop AI-powered workflows to support administrative, operational, sales and customer service activities
• Test, monitor and improve automated processes to ensure they deliver the expected results
• Maintain documentation for automation workflows and AI solutions

Data & Business Intelligence

• Collect, organise and analyse business data to identify trends and opportunities
• Support the creation of reports and dashboards to provide greater visibility of business performance
• Explore how data from systems such as CRM, project management, customer support and resource management platforms can be used more effectively
• Help identify opportunities to improve data quality, accuracy and accessibility
• Use data to support better decision-making across the business

Business Process Improvement

• Work with different departments to understand how they currently operate
• Identify bottlenecks, duplication and inefficiencies within business processes
• Recommend technology-led improvements
• Support the implementation and adoption of new digital tools and processes
• Measure the impact of automation projects and identify further opportunities for improvement
• Help colleagues understand and adopt new AI and automation solutions

Customer & Operational Support

• Explore opportunities to automate customer communications, enquiries, follow-ups and reporting
• Investigate how AI could support BMT's customer service and technical support operations
• Look at ways to streamline processes around projects, installations, maintenance and support
• Explore how information from customer and project data can be used to improve service delivery
• Support the development of automated reporting for projects, customers and internal operations

AI Governance & Security

• Follow BMT's policies relating to data protection, security and confidentiality
• Develop an understanding of responsible and ethical AI use
• Consider data privacy, security and compliance when implementing AI solutions
• Help establish appropriate processes for reviewing and monitoring AI-generated outputs
• Ensure automated solutions are tested before being introduced into business-critical processes

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

BMT is a technology solutions business specialising in Audio Visual and Telecommunications solutions, supporting businesses with the design, installation and ongoing maintenance of their technology infrastructure.

From Teams Rooms, room booking and digital signage to fibre internet, Wi-Fi, LAN services and telephony, BMT helps organisations create reliable, efficient and connected working environments.

BMT also provides project management, technical support, onsite engineering, firmware updates and ongoing maintenance to ensure customers' systems continue to operate effectively.

As BMT continues to grow, we are looking for an enthusiastic and digitally minded AI & Automation Practitioner Apprentice to help us identify opportunities to use artificial intelligence, automation and data more effectively across the business.