• Prepare, submit, and monitor import and export customs declarations in accordance with HMRC regulations and customer requirements
• Provide timely and professional support to customers, internal stakeholders, and external partners, ensuring excellent customer service
• Investigate and resolve customs-related issues, discrepancies, and exceptions, escalating where necessary
• Manage and coordinate time-critical customs activities, ensuring service levels and operational deadlines are met
• Maintain accurate records, reports, and documentation to support compliance, audits, and KPIs
• Liaise with the Global Service Centre (GSC) and other stakeholders to obtain and share relevant information
• Ensure compliance with customs legislation, customer requirements, and DHL policies
• Support new customer onboarding and contribute to continuous improvement initiatives
• Undertake additional duties and training as required to support the wider team and maintain regulatory knowledge
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g., anti-corruption
• Contribute to the First-Choice continuous improvement program

• On the job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
• For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

• Internal systems training will be provided by the employer

• 25 days of annual leave + bank holiday
• Training and Development opportunities with a strong focus on internal promotion
• Competitive package of voluntary benefits including entertainment, gym membership, cycle to work scheme, and many more discounts
• Pension scheme which includes life assurance

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.