Digital Marketing Apprentice
About the role
Marketing Campaign Management:
- Assist in the execution of marketing campaigns
- Use tools and channels to engage target audiences
- Monitor campaign performance and collect data for analysis and reporting
- Participate in marketing events and initiatives
- Contribute to the generation of content and the configuration of design items
Customer Support:
- Communicates effectively with customers by telephone and online
- Provide customer service support, including technical advice and guidance on the successful use of products and services
- Assist in devising solutions to customer requirements and solve straightforward problems
- Assist customers with a range of design and technical issues
- Escalate complex issues to senior support or development teams
- Provide first-line support via email, chat, or ticketing systems
Customer Engagement:
- Assist in implementing customer engagement and loyalty initiatives
- Use marketing technologies for customer engagement tasks
- Collect and analyse customer data to support personalised communications
- Monitor and report on customer engagement metrics
Working week
Monday to Friday, 9:00am - 6:00pm
Skills
Training & development
Marketing Executive Level 4.
Career progression involves moving from executing daily tasks to strategising high-level initiatives by specialising in specific channels, leading teams, or pursuing strategic apprenticeships.
Things to consider
The successful apprentice candidate should be comfortable helping people with marketing and technical issues and enjoy adding value to customer relationships and their use of our solutions. They will be detailed and thorough, able to investigate issues and possess good communication skills.
- Must have - Confidence helping others. GCSE maths & English grade 4 or above
- Should have - A-Levels or equivalent Level 3 qualification
- Nice to have - Design skills
Career progress - This role has the potential to develop into several customer-facing roles and will include ‘on the job’ training to support your apprenticeship and development of new skills.
About FORFRONT LIMITED
Forfront helps public sector organisations use technology with confidence; building secure, simple-to-use digital tools so teams can better engage, serve, and deliver for the communities who depend on them. We make it simple.
Our flagship product, e-shot™, is the digital communications platform trusted by public sector organisations across the UK. It enables teams to send accessible, secure, and targeted communications at scale.
Forfront has been recognised as one of the fastest growing technology providers to the public sector in the UK and is a proud member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks, playing a key role in the UK government's digital transformation program.
Forfront is highly committed to providing apprenticeship opportunities and has worked with NESCOT for many years. Four former NESCOT apprentices remain part of the team and have progressed to more senior roles in the organisation.