Use insight and analysis to solve problems and support better business outcomes. You'll work with teams across Retail Banking to improve customer journeys, strengthen digital banking and help make everyday banking simpler. You could support Products and Propositions teams, help review customer feedback and complaints, analyse trends in data, and turn complex information into clear recommendations. You'll work with colleagues across customer, product and delivery teams to understand what needs to change and help shape practical solutions. You may also contribute to presentations for senior leaders and support projects linked to service, growth and customer experience.

You'll build your knowledge of retail banking through structured training, mentoring and four placements linked to HSBC UK's strategic priorities. Alongside your BSc (Hons) in Applied Retail and Commercial Banking with the University of Exeter, you'll learn how customer journeys work across channels, products and propositions, and how data, risk and leadership shape better outcomes.

As the programme progresses, you'll deepen your understanding of customer support, people leadership, risk management and product or project management. You'll also strengthen your ability to turn insight into action in a fast-moving, customer-focused environment.