Customer Service Apprenticeship
Apprenticeships are open from age 16, once you have finished Year 11 (S4 in Scotland).
About the role
As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:
- Trade Counter – supporting and serving customers face-to-face
- Internal Sales / Office – handling calls, emails, and customer enquiries
- Warehouse Operations – understanding stock, order fulfilment, and logistics
This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.
Working week
Monday to Friday, 8:30am - 5:30pm.
Skills
Required qualifications
Training & development
Apprentice Journey & Delivery
The Level 3 programme runs over 13 months, combining structured learning with on-the-job experience. It follows a monthly learning plan, building knowledge, skills and behaviours, with at least 187 hours of off-the-job training and a blended delivery model (online, workshops and workplace learning).
Assessment & Progression
Learners move through a gateway stage before completing an End-Point Assessment, including a knowledge test, observation, professional discussion and project to demonstrate competence.
Support
Apprentices receive dedicated support from a Vocational Skills Coach, alongside access to online resources, mentoring and regular guidance throughout their programme.
Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role. There are various opportunities to develop and progress within the group.
About HAYLEY GROUP LIMITED
DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.
The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.