• Pick up incoming support requests, turn them into tasks on the sprint board and size them
• Use Claude to investigate each request, plan the change and carry it out on the client's site, then check it works
• Reply to clients in plain English to confirm what was done, and log your time against the task
• Spot requests that keep coming back and build Claude skills, prompts or automations so they are quicker and more consistent next time
• Test and check AI-produced changes before they go live, and escalate anything risky or outside your remit
• Keep short how-to notes so the rest of the team can reuse what you build

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Ina4, is a digital agency specialising in website development, support and maintenance. The company works with a range of clients and supports websites built on platforms including WordPress, Drupal and Magento. Ina4 provides ongoing technical support, website updates and digital solutions, helping clients keep their websites secure, functional and up to date. As part of a collaborative remote team, apprentices will gain hands-on experience working with modern AI tools and web technologies while supporting real client projects.